Opening For Program Manager

Born and bred in Boulder, Colorado, we are Anthem Branding — a promotional product, custom merchandise, branding, and design agency that crafts tangible connections between today’s most forward-thinking companies. Since 2006, we have been laser-focused on the role of touch in how people interact with brands. We believe the strength of a brand isn’t only in how it looks, but how it feels.

We’re looking for a dynamic, creative, and collaborative Program Manager. This individual is responsible for managing and supervising the execution of customer stores or e-commerce solutions, ensuring that they run smoothly and are completed on time and within budget. This role reports to the Director of Accounts & Creative.




Key Responsibilities

• Work with Account Managers to identify store opportunities including company B2B stores, Simple Stores, and B2C stores

• Work with Account Managers to merchandise stores including defining product categories, uploading product details, creating user accounts, generating customer reporting 

• Build and launch e-commerce solutions based on customer needs and site functionality

• Maintain store launch timelines and overall workflow through weekly/bi-weekly client meetings

• Manage store technology platforms including BrightStores, BrightOrders, Shopify, WebJaguar, and commonsku

• Manage all fulfillment operations through third-party logistics partners

• Respond to store-related customer service requests including exchanges, returns, refunds, user permissions, and technical difficulties

• Coordinate inventory replenishment and update in systems

• Coordinate monthly reporting and reconciliation with the Director of Operations

• Train clients and staff on basic site administration and real-time reporting

• Define new processes and evolve current processes and workflows as needed

• Help to grow in-house client business at least 10% every year

• Collaborate with all Account Managers, with a focus on providing top-notch, creative product solutions

• Maintain superior customer service levels and operational excellence

• Attend meetings and calls for new clients and unique projects

• Contribute to internal product brainstorming and marketing ideation sessions


Requirements

• Excellent verbal and written communication skills

• Ability to easily learn new technology solutions and navigate them efficiently

• A true technology mindset

• Work effectively without close supervision

• Organized, reliable, and motivated

• Detail-oriented and ability to solve problems

• Efficient multitasking

• Creative, solution-focused, client-oriented outlook

• Extremely positive with a good sense of humor

• Availability beyond normal business hours

• Strive to improve and promote quality; provide vision and inspiration to peers and subordinates

• Understand business implications of decisions 

• Demonstrate knowledge of competitive market technology 

• Develop strategies to achieve organizational goals 

• Uphold organizational values and follows policies and procedures 


Experience

• Bachelor’s or associate’s degree in advertising or related field

• Minimum 2-3 years experience in e-commerce store platforms 

• Experience managing both individuals and teams

• Proficiency in Mac platform, Google Suite, Microsoft Office

Salary and Benefits

The starting salary for this position is in the $55-70k range depending on experience, plus benefits. Benefits include unlimited Flexible Time Off, optional medical and dental insurance plan, fifteen (15) company holidays per year, and a 401(K) program after one year of service. Anthem Branding employees qualify for base benefits effective the 1st of the month after 60 days of employment.

To apply, send a message to [email protected] with:

1. “Program Manager - Your Name" in the subject of the email
2. Cover letter + resume, including salary requirements

We will not review applications that do not follow the above directions, and only qualified applicants will receive a response. No calls, please!

We look forward to hearing from you.